100% Satisfaction Guarantee & Returns headings
2 year Warranty
Toner Wizard warrants that each remanufactured and compatible cartridge sold are free of defects in design, assembly and workmanship during its useful life that is limited to a two year period from date of purchase.
We will replace any defective cartridge free of charge or provide credit/ refund. It is also warranted that they will not cause damage, abnormal wear, or void the OEM warranty for the printer, fax machine or copier concerned.
Should it be shown that a printer is damaged due to the use of our cartridge we will pay all remedial charges, including parts and labour charges, for the repair of parts or purchase of a replacement printer.
Return of Unopened Cartridges
Provided the goods and packaging are in good re-saleable condition you can return them for a full refund provided they are within warranty date has not expired.
Incorrectly Ordered Goods
If you have made a mistake ordering the incorrect cartridge, you can return to us free of charge for a full refund again provided the goods are within date of warranty.
Price Match Promise
This is what we can do if you notice the same product offered by another retailer for a cheaper price on the world wide web:
We will refund the difference in the 2 prices provided you bring this to our attention within 14 calendar days of date of purchase. We can also agree to the lower price prior to date of purchase with us. This matched price promise applies only to non special offered published prices from another UK mainland based on line VAT registered retailer, our staff will verify these claims prior to approval.
Total Secure Shopping
You will notice the https protocol on checkout, the padlock at the foot of the page and SSL which is employed is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. No card information is ever stored.
If you are still nervous with providing your card details on line just call us on 0330 088 1727 and we can deal with payment over the phone for peace of mind. Those of you who use online banking as your preferred method of payment will be welcome too.